Business Video Services
Qumu Services
Corporate IT managers know the challenges of introducing and maintaining new platforms and applications. Qumu is a complete end-to-end platform, application, and solutions product stack for delivering and managing the unique demands of Enterprise Video Communications (EVC).
Qumu's Services organization offers a full set of Professional and Customer services to insure that Qumu solutions are integrated effectively within the customer's existing IT environment, thus maximizing return on investment and increasing business value. Our goal is to insure that every customer achieves the full potential of their EVC solution and is 100% satisfied with their investment.
At Qumu, we believe that our most valued asset is our customers. A key value statement of our Services organization is that our success is determined by our customer's success. Value begins immediately once a new customer is established, and is maintained throughout the full customer lifecycle. Our mission is to earn the right to become your trusted partner and advisor for all the video communications areas of your business.
Our team is staffed with world-class consultants, engineers and customer support specialists with extensive experience in broadcast, video on demand, networking and implementation practices. Our professionals utilize proven methodologies, tools, and services coupled with industry best-practices to insure projects and implementations are delivered on-time, on-budget, and with the right skills at the right time.
Services are delivered through our Professional and Customer Services organizations.
- Professional Services
Focuses primarily on the field expertise and deliverables which we provide to our customers to help insure that a successful Qumu solution is fully implemented and deployed. - Customer Services
Provides an invaluable customer relationship management process which includes account management, support, and maintenance services to insure that our customers are successful, satisfied and obtaining all the benefits of their Qumu solution.
Qumu Enterprise Video Communication Methodology
The key to our customer's success begins with a robust and proven methodology. Our Qumu Enterprise Video Communication Methodology is based upon years of experience and includes a standardized set of structured processes, tools, services, best-practices and guidelines to insure a successful Qumu implementation.
The Qumu Enterprise Video Communication Methodology is designed to accelerate customer time to market, minimize risk and ensure a successful deployment of the Qumu solution for implementations of all sizes and levels of complexity.
Service Categories
Each phase of the Qumu Enterprise Video Communication Methodology contains one or more services which are grouped together into specific service categories.
- Deployment Services
Focus on the key tasks and project management requirements to successfully install, configure, implement and deploy the Qumu solution. Throughout the entire customer lifecycle, a knowledge transfer process is provided to ensure that our customer’s can be as self sufficient as possible. - Support Services
Designed to tune, optimize and maintain peak performance of the Qumu system and associated operational solution components. Support also includes customer relationship management and maintenance services.
- Customization Services
Include customization of the customer's presentation interfaces to the Qumu system, enhanced reporting capabilities, interface development and other customer-specific development requirements.
- Value Assessment Services
Designed to analyze and evaluate the business, functional, and technical video communication requirements, and determine how to achieve solutions which will obtain the greatest degree of value for the customer. We also consider the specific video communication use-case requirements to insure alignment and adoption of the solution with the customer's business objectives.
- Broadcast Event Services
Focus on the training, preparation, delivery and support of a customer's live broadcast to insure that key corporate-wide events are delivered successfully.
